London Counselling, Talking Therapy and Psychotherapy will collect limited data including name and contact details (phone number, email address, postal address) for the purpose of arranging services. Emails and text messages relating to these arrangements will be destroyed once the service has been delivered or counselling/supervision has ceased. Electronic correspondence will be regularly deleted to ensure information is not stored unnecessarily. I store and delete data using Microsoft Cipher and Bitlocker Drive Encryption.
Clients who arrange counselling and supervision will be asked for emergency contact information and details of their GP. This information will be used in case of an emergency within the session and may be passed onto emergency services if requested. Additionally, details of sessions booked and attended will be kept for monitoring and accounting purposes. In some circumstances brief, factual details from sessions may be recorded as an aide memoir.
The content of these sessions will remain confidential with the following exceptions:
1. Where an individual discloses that they are involved in terrorism this information will be passed onto the police.
2. Where an individual discloses that they are involved in money laundering this information will be passed onto the police.
3. Where an individual discloses that they are at risk of harming themselves or others. Where possible any breach of confidentiality will be discussed with the individual in advance. Where this is not possible or not agreed and it is believed that there is significant risk, we will contact relevant authorities (police or medical professionals).
All paper information shall be stored securely in a locked storage box which shall be kept in my home office. All electronic information is stored in a password protected document stored on an external hard drive which is stored in a locked box. Information shall be kept for a period of three years following the last contact, at which point it will be destroyed securely.
I may discuss details of our sessions with my supervisor, this is to ensure I am working safely and ethically. All discussions are general and focused on my practice, I will not identify you to my supervisor.
I am registered with the ICO, my registration number is ZA378650. In line with GDPR, you may request to see any information held about you at any time.